FAQ

Do you do custom orders?

If you would like to request a custom product, please send me a message and I will get back to you to talk about the details!
Can I get tattoos of your art?

Yes yes yes! Please post pictures and tag me, I would love to see them.
Do you ship internationally?

Yes! Please message me if you have a specific question or concern regarding shipping. *If you are shipping an order to Brazil, your CPF number is required in order to complete the purchase. Your order will be placed on hold until your CPF number has been accquired by The Pumpkin Patch. If you cannot provide us with your CPF number, your order will be cancelled.
What's your favorite scary movie?

Texas Chainsaw Massacre (1974) and Scream. What's yours??
When will I get my order/When will I get my order with Covid-19?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows: ● USA: 3–4 business days ● Europe: 6–8 business days ● Australia: 2–14 business days ● Japan: 4–8 business days ● International: 10–20 business days Regarding Covid-19: Our fulfillment times [for all products/t-shirts/phone cases/etc.] may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.
My order should be here by now, but I still don't have it. What should I do?"

Before getting in touch with us, please help us out by doing the following: ● Check your shipping confirmation email for any mistakes in the delivery address ● Ask your local post office if they have your package ● Stop by your neighbors in case the courier left the package with them If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at zoe@thepumpkinpatch.shop with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.